Features by product line.
ZRTECK features are organized by product line — ZRTECK Ticketing for internal services and ZRTECK HR for workforce management.
ZRTECK Ticketing Features
Internal Services HubEmployee request portal
A single, organized place for employees to submit internal requests and follow their progress.
Service catalog
A clear list of the services each department provides so employees always know what they can request.
Department work queues
Incoming requests organized into structured queues so each team always knows what is next.
SLA tracking
Define expected response and resolution times and keep service commitments visible.
Escalation rules
Automatically raise requests that fall behind so important work gets attention in time.
Attachments and internal notes
Keep files, context, and private team discussion attached to each request.
Activity tracking
Maintain a clear record of actions taken on each request for transparency and review.
Management dashboards
Turn day-to-day service activity into clear performance views for management.
Employee request follow-up
Give employees a predictable way to track status and follow up on their requests.
ZRTECK HR Features
Workforce ManagementEmployee master records
Maintain structured, central records for every employee in the company.
Company structure
Organize departments, roles, and reporting lines into a clear company structure.
Attendance and shifts
Track attendance and organize working shifts across the workforce.
Leave management
Manage leave requests, balances, and approvals in one structured place.
Payroll foundation
Establish the data foundation needed for accurate, organized payroll.
Employee documents
Keep employee documents organized and associated with the right records.
Employee self-service direction
Move toward giving employees self-service access to their own HR information.
Workforce visibility
Give HR and management a clear view of workforce data and operations.
HR workflow foundation
Lay the groundwork for structured, repeatable HR workflows.
See these features in your own company context.
Request a demo and we will walk through how each ZRTECK product line fits your operations.