A complete toolkit for internal service requests.
ZRTECK Ticketing — the internal services hub in the ZRTECK suite — brings the essentials of internal service management together so requests stay organized, on time, and accountable.
Request management
Capture every internal request in a structured way, with status, owner, and history kept together from start to finish.
Service catalog
Offer a clear list of the services each department provides so employees always know what they can request.
SLA tracking
Set expected response and resolution times, and keep those commitments visible to teams and management.
Escalations
Automatically raise requests that fall behind so important work gets attention before it becomes a problem.
Department dashboards
Give each department a focused view of its workload, priorities, and performance at a glance.
Attachments
Keep relevant files attached to each request so the full context travels with the work.
Internal notes
Let teams collaborate privately on a request without exposing internal discussion to the requester.
Audit & activity tracking
Maintain a clear record of actions taken on each request for transparency and review.
Employee portal
Provide employees with a single, organized place to submit requests and follow their progress.
See these features in your own company context.
Request a demo and we will walk through how ZRTECK fits your departments and workflows.